Account Management


How does an Account get Set-Up?
To set-up an account you must first confirm your status as an active Distributor and reseller of promotional products (ASI or PPAI registered is normal). Contact us with questions at service@adgpromo.com or 800.852.5208. Once status is verified, we will set-up an account for you to begin ordering from ADG.
What are Credit Terms?
  • • Net 30 days for established distributors.
  • • First time distributors may be required to pre-pay pending credit approval.
  • • Late charges of $25.00 (Z) each month will be added for balances carried past 31 days.
  • • Returned checks will be charged an additonal $25.00 (Z).
  • • Custom and $1,000+ orders may require 50% down payment.
When should Tax-Exempt Certificates be Submitted?
If you have a tax exempt certificate on file with ADG, you will not be charged tax. If you do not have a certificate on file, you will be taxed on all orders. Fairly simple!

Mail: ADG Promotional Products
        C/O Customer Service
        4875 White Bear Parkway
        White Bear Lake, MN 55110

Email: AR@adgpromo.com
What is Policy on Returns, Overruns/Under-runs, and Cancellations?
Returns require prior authorization from Customer Service with no returns accepted 30 days after shipment. Distributor will be invoiced for all costs incurred prior to cancellation.

Orders are subject to 5% over/under allowance with maximum of 25 units per order. All orders will be invoiced accordingly.

Selling Process and Pricing Information


General pricing information
  • Pricing is subject to change without notification. Please go to our website to verify product details, minimum order quantities, and pricing. Any pricing or product information displayed on 3rd party websites should be verified on the ADG website before placing orders.
How are Items Coded for Pricing?
  • All items are priced at "C Level"
What Sample Options are Available?
  • Random: Up to 10 (ten) imprinted samples will be provided free of charge. Shipping charges will apply so please provide your shipping account number. Additional samples will be billed at end-quantity pricing (EQP) per piece.

  • Speculative/Pre-Production: EQP pricing per unit will be applied upon request. Orders over 2,000 units require a pre-production sample.

  • Self-Promotion: $50 per product ordered (varying quantities) plus freight for any ADG Promotional Product item. See Self-Promotions page for details of exact quantities which enables a Distributor to create specific messages to assist in promoting their respective businesses.
What is Early Bird pricing?
Early Bird pricing is a special discount for production ready Planner and Calendar orders that are received on or before specific dates. Discount applies only on stock products. The discount and dates are as follows:

  • Academic Planners: May 1st
  • Planners & Calendars: August 1st

Orders ship and will be invoiced at time of release: September 1st, October 1st, November 1st or December 1st.
What is Combined Order Pricing?
Order more than one product at a time and receive Combined Quantity Pricing for each respective item. Imprint must be the same on each item. Example: Order 250 Coffee Mugs and 400 Stainless Steel Bottles with same imprint. Receive 576 column pricing for each item.
How much is a Proof?
Free; Faxed or e-mailed proofs can be requested of artwork files prior to production. Proofs provide a reasonable appearance of how an imprint will look on any item purchased. This is also an opportunity to make changes to your artwork and copy before an order goes to production. Written approval must be received by Customer Service before production will begin with any delay in approval resulting in adjusted shipping dates.

Easy & quick virtual proofs can be created on-line by going to "Create Your Own Virtual Proof" link on each product detail page.

Ordering Process


Do I have to pay sales tax?
We will add sales tax for Distributors in AR, AZ, CA, CO, GA, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, ND, NE, NJ, NM, NV, NY, OH, OK, SC, TX, WA, WI, and WV when the order is invoiced. Distributors must have a Tax-Exempt Reseller Certificate on file to process an order with tax exemption. States require that a customer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as customers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchases.
What is Typical Timing for an Order?
Production lead times are published on the web site (www.adgpromo.com) and in the catalog for each item. An order becomes "official" when proper artwork and proofing is completed. Normal production times can range from 48 hours for Writing Instruments to 7-10 days for High Definition Imprints (HDI) on ADG’s line-up of full color products. Larger custom quotes are also done by ADG and usually require up to 90 day lead times.
How are Orders Acknowledged?
Each order received is processed in the ADG system and an automatic email confirmation is sent to the main contact listed for the account. It is important our system has current information so the acknowledgement of an order gets to the proper individual in a timely fashion. You can update your current information: service@adgpromo.com or 800.852.5208
What is the Service Advantage Fee?
ADG continues to look for ways to simplify the order, production and shipping process. Thus we have bundled set-up fees, proof charges, Exact Quantity Needs and provide up to three (3) drop ship locations per order.

In analyzing ADG’s processing of every order over the past few years we better understood our overall costs and looked for how we could more efficiently handle and cover the cost of each transaction. By developing a nominal Service Advantage Fee $25(G) we have eliminated many charges commonly seen across the industry (shown above in bold) and made it easier for your Client to clearly understand what their costs will be before placing any order.
What is Rush Service?
Rush Service is a term used when your Client requires an item faster than normal production times. ADG's policy is to assist Distributors whenever possible to get orders out under these circumstances without additional charges. Important factors to consider when doing a rush order are: production schedules, available inventory, size of order, time of year etc. The following are a few key elements we ask a Distributor to ensure when Rush Services are requested:

  • • Provide a complete order with production ready artwork by noon CST.
  • • Clearly communicate in-hands dates. Order will ship UPS "Best Way" to meet that timing.
Can Orders be Completed with Less than Minimum Quantities Shown?
ADG does not offer a Less than Minimum (LTM) option. Please contact service@adgpromo.com or 800.852.5208 with questions.
How long do I have to claim my account credit?
If any account credits are not used within one year of the origin of the credit, there will be a nonrefundable service charge applied (where permitted by law). The service charge will be deducted from the amount of the credit. The service charge will be the smaller of $15 per month or the maximum amount permitted by law.

Decorating Process


Can Labels be applied to Items?
This service is available at a cost of $0.10(G) per item for Distributor provided labels. If ADG needs to produce and apply the labels the cost is $0.20(G).
Can Items have Individual Personalization?
Yes, personalization can be done on many ADG items especially laser engraved products and full color drinkware. Most popular personalized items are Laser Engraved Pens at $0.40(G), High Definition Imprint (HDI) Drinkware ($0.40(G) for text or $1.25(G) for text & image with 7-10 day lead times and Planners ($0.40(G) with 7-10 days lead time. The charge for personalization is in addition to standard published prices. Easiest execution for personalization is to provide an Excel spreadsheet of data.
What are the General Foil Colors for Planners?
Gold (most popular), Silver, Blue, Red, Green, Black, Orange, Yellow or White
What is needed to know about Imprint Areas?
One-sided imprint is included in the pricing for all items on the website and in the catalog. On handled drinkware items, you will need to specify Side 1 (facing right-handed drinker) or Side 2 (facing left-handed drinker) as the desired imprint area; Orders for all handled items are set for Side 1 unless specified.

ADG reserves the right to resize art if instructions are not given. Imprint size may vary slightly from that listed on website, based on art, and to offer maximum decorating area.
What are Special Effects?
These are available alternative methods of imprinting:

  • • Halo: 22K Gold, Platinum, Copper or Microwave Gold adds a delicate ring on the top rim of the mug or glass.
  • • Crown: 22K Gold, Platinum, Copper or Microwave Gold ring on the top rim of the mug
  • • Band: 22K Gold, Platinum, Copper or Microwave Gold band near top and wraps around the outside of the item.
  • • Microwave Gold & Platinum: Safe for use in a microwave oven plus the look of 22K Gold or Platinum. Appearance of the microwave safe color is slightly darker than metallic 22K Gold.
  • • Metallic 22K Imprint: Gold, Platinum, or Copper can be imprinted alone or combined with most standard colors.
  • • Satin Frost: Use Satin Frost for a look like etched glass at a fraction of the cost. Price as a one-color imprint.
  • • Halftones: Reproduce % of black to create black and white photographs or other halftone values. Charged as a one color imprint on opaque items. On clear glass, we recommend a contrasting background, priced as an additional color. Detailed art requires decal method.
  • • Tone-on-Tone: Add a sharp look to your ceramic mugs with a tone-on-tone effect or step-and-repeat. Available at no additional charge, this effect gives your logo or message great exposure.

Artwork Process


What is the best method to send Artwork?
Artwork sent via e-mail: art@adgpromo.com is preferred.

Each file must include a Customer Name, Account or Order Number (for existing Customers) on the SUBJECT LINE. Disks sent directly to our Customer Service Department via mail should also be labeled with the same information. Please avoid faxes, web images, or anything with very fine lines. Following these guidelines will help avoid charges related to re-working artwork files ($40(G) per hour).

Artwork should be sent in vector-based format as PDF or EPS file. All type converted to "curves" or "outlines". Please also list all fonts and styles used. (Ex. Times Bold Italic).
How can Artwork be sent via the ADG web site?
You will conveniently encounter an "Upload Art" button at the top of the ADG home page. This function allows you to send an art file that is located on your computer. The file will be uploaded directly to our Customer Service Team for processing with your order.
Can Laser-Printed Output be used as Artwork?
Yes, provided the following measures are taken. Artwork should be printed out at 200%, twice the size that the art will appear on the product. Output should be printed at 300 dpi (dots per inch) or greater. This will help eliminate any imperfections in the final art.

NOTE: 200% enlargement on a photocopier will not create an acceptable art file.

These artwork guidelines are in place to help deliver a final product featuring a clear, crisp imprint that best creates your Client’s desired result. We appreciate your assistance.
What is Camera-Ready Art?
To qualify as true camera ready art, the following criteria must be met:

  • • Sharp, flat, black & white art produced on glossy photographic paper.
  • • All graphics, logos, etc. and fonts must be included.
  • • Totally clean (no spots, stains etc.) and require no touch up or resetting.
  • • Multi-colored designs must be separated (black & white) and include color registration marks.
What requirements are needed for using Copyrighted Materials?
Distributors are totally responsible for obtaining rights to use any logo, trademark, service mark, artwork, name, photograph, statement, illustration or any other intellectual property on the products purchased.

ADG Promotional Products shall not be held liable for the unauthorized use of any art, logo, trademark or copyright printed on any item ordered. Distributor agrees to hold ADG Promotional Products harmless from any claims, suits or actions alleging that the products purchased violates or infringes on any rights of any third party. The Distributor further agrees to defend and indemnify ADG Promotional Products from any such claims, suits or actions.
What Typefaces and Fonts are Available?
Writing Instruments: Straight line copy must use specified typefaces (Click Here to See Samples). Using these fonts without a logo will allow 4-5 lines of copy on the barrel with a maximum of 28 characters per line. An imprint with a logo may include up to 2 lines of copy with a maximum of 24 characters per line. Please remember any font requested other than these three stock fonts must be treated as a logo and will have to be put into a special production template to maintain guidelines.

Planners: Windmill Planners: Straight line copy orders (maximum of 28 characters per line) must use Times Roman, Helvetica and Ariston typefaces. PMS colors are not available for matching.

Calendars & Greeting Cards: Standard fonts for Calendars: New Century Schoolbook centered in upper or lower cases. Greeting Cards: Baskerville centered in all CAPS with maximum of 45 characters per line. Optional fonts available for additional charge.

Drinkware: Can use most typeface fonts in the artwork layout staying within imprint areas detailed in each product’s description.

Key Chains: Straight line copy orders must use Times Roman, Helvetica and Ariston typefaces. Using these 3 fonts without a logo will allow 4-5 lines of copy with a maximum of 28 characters per line. An imprint with a logo may include up to 2 lines of copy with a maximum of 24 characters per line. Please remember any font requested other than these three stock fonts must be treated as a logo and will have to be put into a special production template to maintain guidelines.

Apparel: Can use most typeface fonts in the artwork layout staying within imprint areas (embroidered or screen printed) detailed in each product’s description.

Shipping & Packaging


PDF Maps of Shipping Locations
(Click here for a PDF Map FOB Hugo MN)

(Click here for a PDF Map FOB Mankato MN)

(Click here for a PDF Map FOB Laredo TX)

(Click here for a PDF Map FOB Upstate NY)
How much is Shipping?
Shipping depends on many variables like weight and destination of your product. Due to multiple distribution centers, numerous products and various shipping methods the actual freight costs can only be determined when the order is complete.

We provide estimated costs with each order but understand that this is an initial look at current costs for a future event. ADG uses UPS Ground for most parcel shipments but will use LTL carriers when orders exceed 150-200 pounds. We provide charges based on published UPS rates from FOB points to your Client's final destination

There is a $25.00(G) handling charge on foreign shipments. C.O.D. shipments are not available.
What about Freight Charges, Claims, and Breakage on a 3rd Party Billing?
ADG is not responsible for items lost or damaged in transit. All claims must be filed with the respective carrier.
What kind of Packaging is Available?
All ceramic and some glassware orders are shipped in a Damage Resistant Master Carton. Requires an additional $6(G) per carton charge.

Quantity Per Carton 24 or 36.

Reduce costly follow-up and Customer inconvenience for breakable items that have been historically at risk during shipping.

Specifically designed to meet UPS, Fed-Ex and USPS shipping standards for breakable, ceramic and glassware drinkware.

Reusable and offers a flexible configuration that meets multiple sizes.



Special mailers and gift boxes are available for many items. All boxes are shipped bulk, unless you request ADG Promotional Products to insert your item into a box with a charge for this service of $0.20(G) per unit.
How much does Split-Ship Service and Drop Shipments Cost?
Up to three (3) locations are included in your Service Advantage Fee. If additional locations are needed there is a $5(G) charge per address. Excel spreadsheet file is required with complete address locations provided via disk or email.

FOB points: All merchandise is shipped by motor freight or ground carrier based on shipment weight and destination. Shipments from following facilities: FOB Upstate New York 12010; FOB Laredo, TX 78045; Mankato, MN 56001. ADG Promotional Products will determine the Factory FOB point based on inventory availability, process capability, and final shipping destination. Distributors will be notified of factory FOB point on order acknowledgements. We recommend that Distributor's contact Customer Service to confirm FOB point on jobs with special requirements.

Freight Charges: Most orders over 200 pounds can be shipped by truck LTL for lower freight rates. Orders requiring inside or residential delivery must be noted on the purchase order. Failure to do so may result in delayed delivery and freight charges being charged to your account. ADG Promotional Products reserves the right to forward additional freight billing from the carrier after the original invoice is submitted for miscellaneous fees that may include inside delivery, residential delivery, re-delivery, address corrections, or container shipment penalties.

If you require shipping via a small package carrier for Ceramic or Glassware items, ADG will pack the order into larger protective cartons. To ensure safer delivery of UPS, FedEx and USPS shipments, a Master Protective Cartons(s) is used at an added cost of $6(G). In the event you decline the use of these protective cartons for ceramic mugs or glassware, it is understood that ADG Promotional Products is not responsible for any breakage claims.

If Distributor elects to use an outside shipping account (3rd Party Billing) they will be responsible for working with the freight company on any communications and/or claims.
What is Harmonized Tariff Schedule "HTF" (also referred to as a "Schedule B" code)?
"HTS" code is used to classify product types for international shipments.

Writing Instruments & Keytags (Metal, Plastic, All Decoration Methods)
9608.10.0000

Drinkware (Glass, Ceramic, All Water Bottles, All Decoration Methods)
6912.00.4810

Pocket Planners and Padfolios with Vinyl Covers
4820.10.2060

No Code Available - Products Made 100% in the USA
Calendars
Greeting Cards
Planners with Stitched Covers
Gildan Apparel
HDI Apparel

No Code Available - Products Made 100% in Mexico
ALL PIM Apparel - shirts, hats, fleece, etc.
Take Advantage

4 of our best services for 1 advantage fee!

1 Multiple Product Order • 1 Service Advantage Fee: $25(G)

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