Question: How do I use the SEARCH function?

Answer:

Our search functions are designed to help you quickly locate the item you want using the item number, the product name or a wide selection of keywords that describe that item. Simply enter the information you have into the search field in the menu bar to the left, select the appropriate button and click on GO.

Question: What are promo codes and how do I use them?

Answer:

Promo codes are specific passwords Distributors use for discounts or when a special promotion is going on. There are a number of ways to receive them but the common method is by registering, on flyers or email blasts or by attending a tradeshow event. Simply type in the code in the "Enter Priority Code Here" form on the Checkout page hit refresh/update and special pricing on specified products should be automatically updated.

Question: Is ordering online safe?

Answer:

Yes, Verisign delivers critical infrastructure services that make the internet and telecommunication networks more intelligent, reliable and secure. Everyday Verisign helps thousands of businesses and millions of consumers conect, communicate and transact with confidence. ADG Promotional Products is an authentic digital Verisign site.

Question: How do I place an order?

Answer:

When you find an item you would like to purchase, simply select the quantity you want, and proceed to the shopping cart. The site will direct you through the ordering process. You will be asked to provide imprint information for your item, as well as color and type style choices where applicable. The shopping cart will ask for complete shipping and payment information. The easiest and fastest way to order is with a credit card.

Question: Are orders acknowledged?

Answer:

ADG Promotional Products is dedicated to bringing you a satisfactory experience we make the process of shopping online as smooth as possible by always acknowledging your order

Question: When will I receive my order?

Answer:

Production time depends on the product you order. Artwork and proofs require additional time. Stock items usually take 7-10 working days and custom items take 6-8 weeks; approximately 4 weeks from proof approval.

Question: What is Rush Service?

Answer:

Rush Service must be approved and is available upon request

Upon approval your complete order and production ready artowrk must arrive by noon CST

Catalog quantities only

1-Color/1 Postion Imprints only

Not available on gift sets, brass corners and items inserted into special packaging

Order will ship UPS "Best Way" based on in-hands date

No split or drop shipments

An additional $50.00 (X) service and handling charge will be applied

Question: Can I order less than the minimum quantity shown?

Answer:

No. ADG Promotional Products already has some of the lowest minimums in the industry.

Question: How do I set-up an account?

Answer:

In order to use many features of our site including set-up of an account you must confirm your status as a Distributor. You can contact us at service@adgpromo.com and once status is verified we will set-up your online account for you.

Question: When is an order ready for production?

Answer:

An order is ready for production after a complete high quality order is submitted, art and credit is ready and approved.Standard Production Time is then 7-10 business days for Stock Items. For Custom Items Production Time is aproximately 6-8 weeks from final approval of artwork and order details..

Question: What kind of sample options are there?

Answer:

Random: Reasonable amounts of imprinted samples will be provided free of charge. Shipping charges will apply so please provide shipping account number. Large numbers of samples wil be billed at end-quantity pricing per piece.

Speculative: Available for $64.00 (A). These charges will be credited on the invoice for a completed order.

Pre-Production: Available for $30.00(A) in addition to normal screen charges and necessary art charges. These charges will be credited on the invoice for completed order. Orders over 5,000 units may require a pre-production sample.

Self-Promotion: Items produced for Distributor samples will be charged at end-quantity pricing (EQP) per piece and includes shipping and set-up anywhere in the continental United States.

Question: What is Windmill's Early Bird pricing?

Answer:

Early Bird pricing is a special discount to Distributors who have production ready orders that are received on or before specific dates. Discount applies to stock calendar products only. Discount does not apply to writing instruments, special pricing quotations, non-dated products, custom items, co-op programs, special charges, or packaging. The discount and dates are as follows: 10% on orders recieved by March 30th. 7% on orders recieved by May 30th. 5% on orders received by June 30th.

Question: What is Combined Order Pricing?

Answer:

Order more than one product at a time and receive Combined Quantity Pricing for each respective item. Imprint must be the same on all products. Example: Order 250 Coffee Mugs and 250 Stainless Steel Bottles with same imprint. Receive 500 quantity price for each item.

Question: What is our policy on returns, overruns/underruns, and cancellations?

Answer:

Requires prior authorization from Account Coordinator. No Returns accepted 30 days after shipment. The Distributor will be invoiced for all costs incured prior to cancellation. Orders are subject to 5% over/under allowance. All orders will be billed accordingly.

Question: What are some potential additional charges associated with an order?

Answer:

Screen Print Set-Up: $47.50 (G) Per Color

Copy Change: $14.00 (A)

Product Proof: $30.00 (A)

Laser Logo Set-Up $64.00 (A)

Additional Imprint Locations: $0.24 (A) each location

Product Proof: $30.00 (A)

Copy Change: $14.00 (A)

Non-Standard Fonts Set-Up: $64.00 (A)

Question: What are credit terms?

Answer:

Net 30 days. First time Customers may be required to pre-pay pending credit approval. A late charge of $25.00 (X) will be added for balances carried past 31 days. Returned checks will be billed $25.00 (X)

Question: How can I send my artwork?

Answer:

Artwork sent on disk or via e-mail at art@adgpromo.com is preferred. E-mailed artwork must include a Customer name, account or order number (for existing Customers) on the SUBJECT LINE. Disks must be labeled with the Customer name, account or order number. Floppy, Zip or CDs are acceptable. Also please avoid faxes, colored artwork, or anything with very fine lines. Please follow these guidelines to avoid costly charges.
NOTE: We cannot access artwork sent in any program format other than the ones listed below. Please list all fonts and styles used. (Ex. Times Bold Italic).

Question: What file formats are preferred?

Answer:

Adobe Illustrator CS4 or lower saved as a black and white EPS file with all fonts created to curves or outlines.

Adobe InDesign CS4 or lower. Send original document & export as a PDF.

Question: Isn't there a way to upload my artwork online?

Answer:

You will conveniently encounter a "browse" button on the imprint-entering screen while placing an order. This function allows you to select an art file that is located on your computer. The file will be uploaded to our site when you advance to the next screen. You may e-mail art files to service@adgpromo.com.Please include Customer name and account or order number (for existing Customers) on the SUBJECT LINE. All typefaces and PMS colors should be listed in the e-mail.

Question: Can I send laserprinted output as artwork?

Answer:

Yes, provided the following measures are taken. Artwork should be printed out at 200%, twice the size that the art will appear on the product. Output should be printed at 300 dpi (dots per inch) or greater. This will help eliminate any imperfections in the final art. NOTE: 200% enlargement on a photocopier is not acceptable.

Our artwork guidelines are in place to help deliver a final product featuring a clear, crisp imprint that promotes you.

Question: What is camera-ready art?

Answer:

To qualify as true camera ready art, the following criteria must be met:

Sharp, flat, black &white art produced on glossy photographic paper

All graphics, logos, etc. and fonts must be included

Totally clean (no spots, stains etc.) and require no touch up or resetting

Multi-colored designs must be color separated (black and white) and include color registration marks

Question: Can I use copyrighted material?

Answer:

Customers are totally responsible for obtaining rights to use any logo, trademark, service mark, artwork, name, photograph, statement, illustration or any other intellectual property on the products purchased by the Customer. ADG Promotional Products shall not be held liable for the unauthorized use of any art, logo, trademark or copyright printed on any item ordered by the Customer. The Customer agrees to hold ADG Promotional Products harmless from any claims, suits or actions alleging that the products purchased by the Customer violates or infringes on any rights of any third party. The Customer further agrees to defend and indemnify ADG Promotional Products from any such claims, suits or actions.

Question: What do I need to know about the imprint area?

Answer:

One-sided imprint is shown for items on the website. On handled items, specify Side 1 (facing right-handed drinker); Side 2 (facing left-handed drinker); Opposite Handle or Wrap imprint. Orders for all handled items are set for Side 1 unless specified. Factory reserves the right to size art if instructions are not given. Imprint size may ary slightly from that listed on website, based on the art, and to offer the best imprint.

Question: Why are imprint colors important?

Answer:

Please specify imprint color(s) on the order. While AdImages carries all standard ink colors including satin frost, many PMS colors such as rhodamine red, rubine red, hot pink, and bright purple cannot be achieved in the firing process. If you choose one of these inks, we will notify you for an alternate choice. Due to the process of firing ceramic ink, we do not guarantee PMS color matches; actual appearance of the colors may vary if they are printed on backgrounds other than white.

Question: Can I do personalizations?

Answer:

Personalizations can be done on most items. Unfortunately this service is not available on plastic, etched, or some stainless. The prices for personalizations are in addition to standard catalog prices. Lead time for engraved personalizations is 10 days. Lead time for printed personalizations is 4 weeks. We cannot guarantee exact matches to imprint colors when personalizations are requested.

Question: How much is a proof?

Answer:

A faxed paper or e-mailed proof can be requested of your artwork prior to production. This is exactly how your imprint will appear on the item purchased. This is your last opportunity to make any changes to your artwork and copy before your order goes to production. Pay particular attention to the spelling, phone, and fax numbers, e-mail addresses and size layout. Written approval must be received at our factory before production will begin. Any delay in return in the art approval may result in adjustment to the shipping date.

Question: What are special effects?

Answer:

These are available alternative methods of imprinting.

Question: What Typefaces can I use?

Answer:

A straight line copy order must be engraved in Times Roman, Modern, Script (Click Here to See Samples). Using these 3 fonts without a logo will allow 5 lines of copy on the barrel with a maximum of 28 characters per line. Italics is not a straight line copy font. A cap imprint may be up to 2 lines of copy with a maximum of 24 characters per line. Please remember any font requested other than our three stock fonts must be treated as a logo and will have to be put into a special production template to maintain guidelines for the laser engraving process. The logo area is limited to .25" in height.

Please note that Drinkware and Keepsakes can use almost any typeface.

Question: What is decal printing and why should I use it?

Answer:

When it is imperative to hold a tighter-than-normal registration on multi-color imprints, the decal method must be used instead of direct screening.

Question: What are the general imprint locations for drinkwares?

Answer:

The imprint locations for drinkware document outlines the different locations, imprint colors and item colors. To see visual examples please download Drinkware Imprint Locations.

Question: What about freight charges, claims, and breakage?

Answer:

ADG is not responsible for items lost or damaged in transit. All claims must be filed with respective carrier.

Question: What kind of packaging is available?

Answer:

Special mailers and gift boxes are available for many items. All boxes are shipped bulk, unless you request AdImages to insert your item into a box. There is a per box charge for this service. For any type of special packaging additional production time is needed.

Question: How much does split-ship service and drop shipments cost?

Answer:

There is a $10.00(G) charge for each split or drop shipment. If an Excel file is provided via disk or email, the charge will be $6.25(G) per location.

Question: How much is the shipping, processing and handling?

Answer:

Shipping depends on the weight and destination of your product. Due to the multitude of distribution centers and means of shipment, shipping costs can not be determined exactly until the order is complete. That is why they are not added into your order in the shopping cart. There is a $40.00(A) handling charge on all foreign shipments. C.O.D. shipments are not available.

FOB points: All merchandise is shipped by motor freight or ground carrier based on shipment weight and destination. Shipments are FOB Upstate New York or FOB Laredo, TX. AdImages will determine the Factory FOB point based on inventory availability, process capability, and final shipping destination. Distributor's will be notified of factory FOB point on order acknowledgements. We recommend that Distributor's contact customer service to confirm FOB point on jobs with special requirements.

Freight Charges: Most orders over 150 pounds will be shipped by truck LTL. Orders requiring inside or residential delivery must be noted on the purchase order. Failure to do so may result in delayed delivery and freight charges being debited to you after the initial invoice. AdImages reserves the right to forward additional freight billing from the carrier after the original invoice is submitted for miscellaneous fees that may include inside delivery, residential delivery, re-delivery, address corrections, or container shipment penalties. Shipping and processing charges are intended to help offset the costs associated with receiving, processing, maintaining inventory and related wareousing expenses.

If you require shipping via a small package carrier, we repack the order into larger protective cartons. To ensure safer delivery of UPS, FedEx and USPS shipments, a UPS recommended cartons(s) is used at an added cost. In the event you decline the use of Master Pack Cartons for ceramic mugs or glassware, it is understood that AdImages is not responsible for any breakage claims.

If you elect to use your own shipping account, you will be responsible for working with the freight company. A third party/collect handling charge will be invoiced for each address.

Question: How do insertions work?

Answer:

We will insert your business card or imprinted piece as long as preparations are not required. All Customer supplied insert shipments must show Distributor purchase order number or job number and must be received with order or production will be delayed. Please allow additional production time and per piece charge for insertions.

Question: Can I have labels applied to my drinkware?

Answer:

This service is available. Please note that we are Prop 65 compliant